Craghead Medical Centre

The Middles, Craghead, Co. Durham, DH9 6AN

FLU VACCINATION CLINIC 2020

Free Flu vaccine’s are now available for any patient over 65 or in any of the at risk groups. These appointments will be following covid guidelines and social distancing will be adhered to.

We ask patients to wear a face covering, loose fitting clothing which is easily removable and attend at your dedicated time. Please do not attend the appointment if you have any symptoms of covid

Please telephone 01207 290032 to book you appointment as soon as possible. 

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Practice Merger

Craghead Surgery & Gardiner Crescent Surgery

We are pleased to inform you that the merger between Craghead and Gardiner Crescent has been approved by NHSE and will take effect from 1st October 2020. Initially at least there will be little change to the way that the practices operate and where you currently normally attend for appointments.

Dr Dhuny will continue working at Craghead for a short while. We are pleased to announce he appointment of Dr Mirza Hassan who like Dr Hall will be working across sites.

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COVID-19 (coronavirus)

SURGERY UPDATE FOR CORONAVIRUS April 2020

Due to the ongoing situation with coronavirus, we are taking measures In line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff we are asking our patient’s support with this. What does this mean for you?

Appointments

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. We want to minimise the number of patients attending the practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.

E-Consult

If you require medical assistance which isn’t urgent then you can access the surgery via the e-consult which is located at the bottom of this page. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.

Prescriptions

We are accepting requests for prescriptions over the telephone during this period only, if you could telephone the practice, we will process your prescription and then send it electronically to your nominated pharmacy. Isolation Note If you require a isolation note for your employer these can be obtained from 111. Please visit www.111.nhs.uk/isolation-note/

IF YOU ARE SHOWING MILD SIGNS OF CORONAVIRUS COUGH OR TEMPERATURE THEN PLEASE STAY AT HOME AND ISOLATE FOR 7 DAYS. IF YOU ARE FEELING UNWELL AND ARE UNABLE TO COPE WITH THE SYMPTOMS THEN PLEASE CONTACT 111.

 

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North Durham Clinical Commissioning Group

North Durham Clinical Commissioning Group is responsible for planning, designing and paying for a range of local NHS services. These services include planned and emergency hospital care, rehabilitation, most community services and mental health and learning disability services. To find out more about clinical commissioning and how you can be involved, go to the website
www.northdurhamccg.nhs.uk

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Access to GP Appointments

The practice is continually monitoring the appointment system and we appreciate that some patients are experiencing difficulty with access. This is due to a surge in demand and control arrangements are in place wherever possible.

We would like to remind our patients that they can go to any local pharmacy for advice on many things, including coughs & colds, sore throats, eye infections etc. If you need a prescription, and do not pay, this will be given free of charge.

The Practice thank you for your patience during this difficult period.

Please see our page for Young People aged 13-19, located under Further Information

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Named GP for all Patients

From 1 April 2015 all patients at Craghead Medical Centre, including children, will have a named GP who is responsible for their overall care at the practice. This does not, however, prevent you from seeing any GP in the practice as you currently do, and you are unlikely to see any notable change in the way care is delivered to you by our practice

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Electronic Prescription Service EPS

A new way to get your medicines and appliances

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?
Yes, if you have a stable condition and you:

 don’t want to go to your GP practice every time to collect your repeat prescription.

 collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:
 don’t get prescriptions very often.
 pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
 a pharmacy.
 a dispensing appliance contractor (if you use one).
 your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved www.england.nhs.uk/contact-us/complaint/

For more information visit

www.hscic.gov.uk/epspatients, your pharmacy or GP practice. (Dec 2014)

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Latest news about our PPG

We are encouraging patients to give their views about how the practice is doing, and we would like to be able to find out the opinions of as many patients as possible. To do this we have set up a virtual patient reference group (vPRG). This is an email community that we can consult on a regular basis. If you would like to be part of this group, and have your say, please send your email address to angela.cain@nhs.net

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