Craghead Medical Centre

The Middles, Craghead, Co. Durham, DH9 6AN

Repeat Prescription Ordering

From September 2019 you will no longer be able to use a third party such as a high street or internet pharmacy to order repeat prescriptions on your behalf. Instead you will need to order repeat prescriptions directly from your GP yourself. If you already order repeat prescriptions directly from your GP then you will not be affected by this change, and you do not need to take any action. Please note: This change does not affect how you choose to collect your medication, only how you order it. You will still be able to arrange for a high street or internet pharmacy to collect your repeat prescriptions from your GP practice and deliver medication to your door.

How can I order my repeat medication? GP Online – You can use GP Online Services to order your medication straight from your computer or smart phone. Please ask at your GP practice for more information about how to do this. In person – You can hand in the white, tear off part of your repeat prescription to your surgery, or ask at the reception desk for a repeat prescription request form. By post – You can post the white, tear off part of your repeat prescription to your GP, or put the request clearly in writing with your name and date of birth.

Why is this happening? To improve patient safety – Sometimes when medications are ordered on your behalf you might continue to receive medication that you no longer need. Only ordering medication when you need it, can help prevent the build-up of unused medicine at home, which has to be stored safely and used within date. To reduce waste and save money – It is important that NHS money is used as efficiently as possible. It is estimated that over-ordering, stockpiling and not using medication, costs the local NHS around £2.5 million per year. This is money that could be better used to benefit the health of more people in our area. Where can I get more help? If you have any questions about this change please contact the County Durham and Tees Valley Clinical Commissioning Group (CCG) on 01642 746909 or email If you need any extra support ordering your repeat prescription, please download the vulnerable patient criteria form (or ask for one at reception) to hand into the doctors for our consideration.

Remember: Always check how many days of medicine you have left before ordering a new prescription. Please note it takes up to two full working days for your GP practice to process your repeat prescription request. You may order up to 7 days in advance but repeatedly ordering early will flag up on the system and your prescription ordering may be closely monitored if we suspect abuse.

Pharmacy Ordering Criteria If you wish to order a medication that is not on your repeat list, you can put a request for this to your doctor using our usual ordering methods, however as it is not on your repeat there is no guarantee the doctor will issue this medication, or within the two full working day time frame; the decision to issue the medication is at your doctor’s discretion, and he or she may not be happy to do so. You are advised to ring the pharmacy to see if the prescription has been done and sent there or ourselves to check the response to your request after at least two full working days. We do endeavour to get your prescription to you as efficiently as possible, but safe prescribing of medication is essential.